IT Product Manager

Position Overview

The IT Product Manager will be responsible for identifying IT product solutions that meet the end-to-end business objectives either through the full product or specific features, defining success criteria and rallying the business owners to successful implementation of these solutions.

• Define and implement the product vision
• Aligning stakeholders to product vision
• Understanding and representing the product user experience through research and practical application
• Aligning stakeholders with the product incremental delivery
• Prioritizing product features and minimize technical debt
• Defining success criteria for products and features with the business areas
• Coordinating and empowering teams to be self-sufficient
• Monitoring changes in industry related to their product portfolio and developing competitive analysis
• Create stories and tasks, and assign them to the team
• Create and maintain the IT product knowledgebase
• Train new staff and existing staff on changes to the product
• Test product and feature modifications aligned to the end-to-end user experience
• Collaborate with vendors to fix errors and enable product enhancements
• Liaison between the business areas and IT department relating to the product portfolio
• Understand the business interaction/use of the product and how it’s supported by IT

• A Baccalaureate Degree from an accredited college or university;
• 5+ years of progressive experience in IT product management within the healthcare industry supporting either membership & enrollment, providers, claims, call center, sales, or care management
• Prior supervisory experience a plus

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication
• Product management
• Agile methodology
• Leadership and management
• Relationship management