Program Manager Technical

Position Summary:

The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization. This role sits at the center of a large-scale infrastructure modernization effort, driving delivery across engineering, operations, customer support and third-party vendors.

• Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition. Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to Jet Blue's strategic objectives.
• Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites).
• Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models.
• Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs.
• Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders.
• Manage vendor and service provider engagements, track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality.
• Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels informed on program status, issues, risks, and decisions in a timely and structured manner.
• Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership. Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables.
• Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions.
• Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria.
• Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment.
• Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle.
• Support post-deployment activities including stabilization, optimization, and continuous improvement. Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding, and performance tracking across business partners.
• Other duties as assigned.

• Bachelor's Degree in Computer Science, Network Engineering, Information Technology, or a relevant field; or demonstrated capability with a High School Diploma/GED and at least four (4) years of relevant work experience.
• Five (5) years of experience in network engineering, systems engineering, or technical program/product management.
• Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes.
• Experience leading large‑scale, cross‑functional infrastructure programs (network, cloud, or data center).
• Strong understanding of network infrastructure concepts.
• Strong understanding of WAN technologies including SD‑WAN, MPLS, routing, and enterprise network concepts.
• Experience gathering and translating technical requirements from engineering teams and…