Senior Product Manager, Wallets; Amex Digital Labs

About the position

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.

Amex Digital Labs is seeking a Senior Product Manager to join our digital wallets product team. This Senior Manager will lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world. They will serve as the primary product representative with internal stakeholders and key external strategic partners, acting as the main point of contact for any cross-functional or partner product teams.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Lead the product strategy for digital wallet experiences.
• Define new features for digital wallet experiences.
• Shape the customer journey for digital wallet experiences.
• Drive innovation in digital payments for users around the world.
• Serve as the primary product representative with internal stakeholders and key external strategic partners.
• Act as the main point of contact for any cross-functional or partner product teams.

• Senior Product Manager experience
• Experience in digital wallets product team
• Ability to lead product strategy for digital wallet experiences
• Ability to define new features
• Ability to shape the customer journey
• Ability to drive innovation in digital payments
• Ability to serve as a primary product representative with internal stakeholders and key external strategic partners
• Ability to act as the main point of contact for cross-functional or partner product teams

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities