Product Manager; Fulfillment

Position: Staff Product Manager (Fulfillment)
Location: New York

About Grubhub At Grubhub, we believe food is more than just a meal:
It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About The Opportunity We are looking for a data-driven Product Manager to own our Delivery Estimation and Fulfillment strategy. You will sit at the intersection of end users (diners, merchants, couriers), logistics, and engineering, ensuring our delivery network is accurate, highly efficient, and best-in-class.

The Impact You Will Make Drive Fulfillment Strategy:
Partner with logistics operations, product, and technology teams to develop short- and long-term strategic roadmaps that ensure our fulfillment network is best-in-class.

Define the "Why":
Create opportunity analyses and strategic documentation that map a breadth of opportunities to our overarching business goals, ensuring full stakeholder visibility.

Lead Cross-Functional Alignment:
Host and facilitate recurring meetings with logistics, engineering, data science, and product stakeholders to maintain alignment on key objectives.

Author Product Briefs:
Write clear Product Opportunity Assessment documents and Product Briefs that detail high-level outcomes and guide development for our delivery estimation system.

Own the Product Lifecycle:
Lead projects from early definition and problem scoping through to execution, working cross-functionally to ensure the built solution solves the right problems.

Drive Agile Development:
Participate in Agile sprint ceremonies, translating formal Product Briefs into actionable JIRA epics and tickets for the development team.

Improve System Accuracy:
Deliver features and optimizations that directly improve the precision, reliability, and performance of the delivery estimation system.

Leverage Analytics:
Write SQL queries in Redash to uncover performance trends, identify irregularities, and measure the impact of product changes.

Run Experiments:
Design, submit, and facilitate experiments to test stakeholder hypotheses and drive iterative improvements.

Lead User & System Research:
Own qualitative and quantitative research to better define the needs of users, stakeholders, and backend systems. Translate complex data into cohesive narratives and visualizations.

What You Bring To The Table5+ years of product management experience, ideally in logistics, marketplace platforms, gig economy, or operations-heavy tech; shipped 0-to-1 products that reached meaningful scale

Strong technical and data fluency, with hands-on experience using SQL (Redash, Data Grip, or similar) and establishing metrics frameworks.

Strong technical fluency to partner effectively with AI/ML engineers

Experience with complex systems, specifically routing, delivery estimation (ETA), or logistics network optimization.

Experimentation expertise, with a proven track record of designing hypotheses, running A/B tests, and using analytics to iterate toward product goals.

Track record of cross-functional leadership, successfully shipping products under tight timelines while partnering with design, engineering, operations research, and business teams.

Startup-ready mindset, featuring rapid prototyping, crisp scoping, clear communication, and comfort owning ambiguous problem spaces.

Experience designing AI-powered workflows or tools that…