Practice Solutions Manager

Overview

We are seeking a dynamic Practice Solutions Manager with a strong background in solution management, innovation, and legal technology. This role is ideal for a strategic thinker and problem‑solver who thrives on tackling complex challenges, shaping integrated solutions, and driving meaningful improvements in attorney workflows and client value.

• Research and Strategy:
  Facilitate exploratory meetings and user research with internal stakeholders, attorneys, clients, and SMEs to identify business challenges and inefficiencies that require strategic solutioning. Gather and analyze quantitative and qualitative data from diverse sources to inform strategic decision making and solution design. Serve as a trusted advisor to practice leadership, providing insights on transformation opportunities.
• Solution Design & Agile Development:
  Partner with practice leadership to translate strategic goals into actionable business capabilities, roadmaps, and detailed plans. Design and develop scalable solutions, leveraging AI capabilities to streamline end‑to‑end processes, reduce complexity and improve efficiency. Manage stakeholder expectations and provide thoughtful updates throughout project life cycles. Define measurement/ROI/KPI’s and ensure that the delivered initiatives capture the desired business value.
• AI Engagement and Support:
  Identify and validate pain points and map them to viable AI‑driven use cases, particularly where AI support could improve efficiency, clarity or speed of execution. Identify, evaluate, and advocate for innovative, AI‑based legal technology solutions that improve operational efficiency and client service. Assist practice groups in adopting AI‑enabled workflows through proactive outreach and hands‑on support. Serve as a dedicated resource for attorneys seeking AI solution support, offering responsive, high‑touch assistance with prompt design, refinement and execution tailored to practice‑specific tasks.
  
  Prepare and deliver technology presentations and trainings related to creative and practical uses for AI.
• Cross‑Functional
  
  Collaboration:
  
  Drive collaboration across departments to resolve divergent goals and implement viable solutions for practice groups. Communicate solution strategy and progress with radical clarity to all stakeholders.
• Perform other responsibilities as assigned.

• Education:
  
  Bachelor’s degree – required; JD preferred.
• Experience:
  
  7+ years in Product Management, Solution Management or Innovation‑focused roles. Direct experience in a law firm environment, as a practicing attorney or with legal technology preferred.
• Skills:
  
  Proficiency in tools for product management (JIRA, Confluence, Figma, Miro, Dovetail); experience managing the product lifecycle from ideation through launch to iterative improvement, especially for AI‑powered solutions. Demonstrated ability to apply Design Thinking principles, strong analytical and problem‑solving skills with a data‑driven mindset.
• Communication:
  Superior oral and written skills; ability to make effective presentations to small and/or large groups of internal and external participants.
• Collaboration:
  
  Ability to work effectively both independently and with others in a cooperative and collaborative manner; build strong working relationships across all levels of the organization.
• Client Service:
  Provide excellent quality client service to both internal and external contacts; demonstrate sound judgment with respect to confidential and sensitive information.
• Technical Aptitude:
  Advanced knowledge of Microsoft Office Suite; ability to learn new software programs and tools quickly.

NY Only:
The estimated base salary range for this position is $190,000 to $220,000 at the time of posting. The actual salary offered will depend on a variety of factors, including qualifications, years of relevant experience, level of education, certifications or other professional licenses held, and the location of performance.

This role is exempt; it is not overtime pay eligible. Simpson Thacher will not sponsor applicants for work visas for this position.

The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This policy applies to every aspect of employment, including recruitment, hiring, compensation, benefits, training, development, promotion, transfer, discipline, termination, and all other terms and conditions of employment.