IT Support Assistant- Technology Support Specialist

IT Support Assistant – Technology Support Specialist

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment.
• Communicating with technology users and staff to understand, identify, document and resolve problems.
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service.

Lehman College, a four‑year Hispanic‑Serving Institution in the Bronx, is a top‑five institution for fostering social mobility. It offers bachelor’s, master’s, and advanced degree and certificate programs in the Liberal Arts, sciences, and professions. The college’s community‑driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students.

• Determine the cause of malfunctions, using observation, diagnostic software or equipment.
• Assist in remediating both hardware and software issues.
• Communicate with technology users and other technology staff to understand the details of work assignments and the nature of problems; may log or document problem reports.
• Assist with the creation of desktop/laptop images using Dell Image Assist, JAMF, and/or other imaging products.
• Provide technical support for users in Windows and Mac environments, including hardware and software.
• Provide technical support for mobile technologies including Apple, Google, and Android.
• Create desktop images using vCenter and configure and support zero clients.
• Assist in routine troubleshooting of network topologies, including DHCP, DNS and TCP/IP.
• Configure, set up and deliver equipment requests to user community.
• Use Service Now to track service requests and incident reports.
• Provide support as a 100% in‑person position.

• Knowledge of troubleshooting and diagnostic techniques on technical issues that focus on customer satisfaction.
• Proficiency in Windows OS, Mac OS, web‑enabled communication, and Microsoft Office 365.
• Proficiency installing various software packages, troubleshooting issues, and resolving problems.
• Good working knowledge of imaging software such as Dell Image Assist, JAMF and other imaging products.
• Working knowledge of MDM, JAMF, MECM.
• Good knowledge of mobile technologies including Apple, Google, and Android.
• Strong communication and negotiation skills and the ability to work collaboratively.
• Energetic, well organized, patient with a blend of technical and analytical skills, initiative, and independence.
• Ability to work in a fast‑paced, team‑based, customer service‑oriented environment.
• Familiarity with Windows servers, including Active Directory administration.
• Familiarity with commercial software packages (McAfee/Trelix, Outlook/Exchange Servers, Microsoft Office Suite, Adobe Creative Cloud, Citrix, Crystal Reports).
• Good understanding of network topologies, including DHCP, DNS and TCP/IP.
• Responsibility for maintaining and managing Computrace/Absolute inventory and security software profiles for mobile hardware devices.

New Hire: $49,211;
Incumbent: $55,608. (This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.)

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and tax‑deferred savings plans. Part‑time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are extended to retirees who meet the eligibility criteria.

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job : 32431 Location: Lehman College Job Type: Full‑Time