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Senior Customer Support Ops Manager: Scale Govtech
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-03
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Kaizen is looking for a Customer Support Operations Manager to establish operational functions from scratch in New York City. The role involves designing escalation paths, owning support metrics, optimizing support tools, and facilitating training.
Ideal candidates will have deep experience in customer support, a strong metrics background, and familiarity with modern AI support tools. Kaizen offers competitive compensation along with generous health benefits and flexible work arrangements.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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