Site Engineer - On Site

Site Engineer - On Site Only

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we're now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry.

We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our Greenhouse facility in Ontario NY is currently seeking a Site Engineer to join our Information Technology team. The essential function of the Site Engineer is to provide IT support for business operations at his or her home site and beyond. This role ensures that the local and remote business systems remain online and running optimally, and that the company's end-users can accomplish any business computing tasks.

This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide support using remote control software over the phone at multiple facilities and/or in-person, hands-on help at the desktop level. Taking ownership of his or her home site, including knowledge of operational practices or procedures, developing redundancy plans, building strong relationship with business leaders, defining and adopting best practices, and recommending improvements to better support the business community.

To perform the job successfully, the incumbent's behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities:

• Act as an escalation point for advanced or difficult incident/requests to IT Operations
• End User Systems - laptop, desktop and mobile device setup, management, and maintenance
• Systems – server and network setup, management, and maintenance
• Document Imaging – Office and production label printer proactive maintenance and repair
• Microsoft Active Directory - user, group and computer object administration, including Group Policy
• Microsoft Office 365 - account provisioning, de-provisioning and maintenance
• Windows Server – Setup, management, security, and maintenance
• Datacenter Operations – VMWare, Virtual Networking, monitoring and maintenance
• Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
• Build rapport with Mastronardi Produce business computing end-user community
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Create and maintain documentation for his or her home site and remote locations or applications
• After-hours support as required. A mobile phone will be provided.
• Some travel may be required (infrequent)

Strategy & Planning:

• Work with business users to plan for changes that could impact our network infrastructure
• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Alert management to emerging trends in incidents

Acquisition & Deployment:

• Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
• Assist in setup and imaging of new computers
• Assist in setup of new server or networking equipment for his or her home site
• Assist in software releases and PC Refresh roll-outs according to company's IT Management best practices
• Interface with application vendors as needed to resolve specialized issues

Knowledge, Skills, and Abilities

Required:

Education:

• High School Diploma or equivalent required
• Bachelor's degree in the Computer Science, Information Systems, or related field preferred
• Industry certification (e.g. MCP, MCDST, A+, MCSA,…