Technical Product Manager

New York, NY | 2 Locations Full time | Full time REQ-

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $170,000 - $175,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super‑community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

The Technical Payments Product Manager is a senior individual contributor role responsible for the strategic ownership, lifecycle management, and technical execution of the bank’s payment platforms and supporting systems. This role merges deep product management discipline with hands‑on technical systems expertise, bridging the gap between business strategy and operational delivery across the payments ecosystem.

This individual will serve as the senior authority on payment product direction and system health, partnering with Operations, Technology, Risk, Compliance, and vendors to ensure payment capabilities are reliable, scalable, compliant, and aligned with the bank’s growth agenda. The role is critical to advancing Customers Bank’s payments modernization efforts and requires someone who can operate with strategic vision while rolling up their sleeves to drive execution.

• Own the end-to-end product strategy, roadmap, and lifecycle for payment platforms including Fedwire, RTP, Fed Now, Foreign Currency, and more.
• Define and drive a product‑led approach to payments, ensuring systems are reliable, scalable, and continuously improving.
• Develop and maintain product roadmaps aligned with business priorities, modernization goals, and the competitive payments landscape.
• Evaluate opportunities to expand functionality, improve user experience, and increase adoption across internal and external payment channels.
• Serve as the senior decision‑maker and escalation point for product strategy, system changes, and cross‑functional prioritization.

• Provide oversight of payment systems health, performance, and availability — ensuring high resiliency and uptime across all payment services.
• Lead incident response, root cause analysis, and post‑incident reviews; drive systemic improvements to prevent recurrence.
• Oversee application support, backend services, and integrations including APIs, message queues, and file‑based interfaces.
• Direct application upgrades, patches, configuration changes, and new payment capability rollouts in coordination with Technology and vendors.
• Maintain and govern comprehensive documentation for system flows, integrations, support procedures, and operational runbooks.

• Define, manage, and prioritize the product backlog for payment systems; gather and document business requirements for enhancements and new capabilities.
• Translate complex business needs into clear technical requirements and vice versa, bridging product and engineering teams effectively.
• Coordinate with Technology teams and vendors to deliver enhancements, upgrades, and fixes on schedule and within scope.
• Lead and support testing efforts including UAT and regression testing; ensure successful, low‑risk implementation of changes.

• Serve as an internal subject matter expert on payment rails, formats, and standards including ACH, Wires, RTP, Fed Now, ISO 20022, and proprietary APIs.
• Stay current on industry…