SFTP Analyst

Position Summary

This is an On-Premises position. Monday through Thursday (9-5) and remote on Fridays only. (No Exceptions)

The SFTP Analyst is responsible for the day-to-day operations, support, maintenance, and troubleshooting of secure file transfer solutions within the enterprise environments. This role focuses on Managed File Transfer (MFT) platforms, system administration, automation, and secure data exchange across on-prem and cloud infrastructures. The ideal candidate must have strong experience with SFTP/FTPS, Windows and Linux systems, networking, and security best practices, and is comfortable handling all escalations and production incidents.

The SFTP Analyst carries out responsibilities in some or all of the following technical areas: server maintenance, system upgrades and procurement, infrastructure design and layout, OS installation, maintenance and patching, management of system tools and applications, Active Directory services.

• Provide full support for SFTP and Managed File Transfer (MFT) platforms, ensuring high availability, performance, and security.
• Troubleshoot and resolve complex issues related to SFTP, FTPS, and HTTPS protocols, authentication and authorization (Active Directory, LDAP, SSO/SAML, MFA, Azure), and network connectivity (DMZs, TCP/IP).
• Administer and support Windows Server and Red Hat Enterprise Linux environments supporting file transfer services.
• Diagnose system-level issues using tools such as Event Viewer, registry analysis, DCOM, and network packet captures.
• Manage secure data transfers across enterprise storage systems, including NAS, SMB, Net App, Isilon, DFS, and cloud platforms (AWS, Azure).
• Handle escalations and high-impact production incidents, ensuring resolution within SLA requirements.
• Reproduce defects in test environments and collaborate with engineering teams to identify root causes.
• Implement and maintain encryption standards, key management, and security controls for file transfers.
• Automate administrative, monitoring, and QA tasks using Power Shell, Python, SQL, REST APIs, and scripting frameworks.
• Create and maintain technical documentation for configurations, procedures, and troubleshooting guides.
• Ability to communicate technical information clearly, both written and verbally to end users.
• Ability to come into the office as this is an on-premises position.
• Availability to work nights and weekends during (un) planned outages and other special circumstances, with 24/7 accountability.
• Availability to enter on-call rotation.
• Ability to lift 50 lbs.

Very strong hands-on experience (Required 3+ years) in the following:

• Secure File Transfer: SFTP, FTPS, HTTPS, Managed File Transfer (MFT) platforms (e.g., Globalscape)
• Operating Systems:
  Windows Server, Red Hat Enterprise Linux
• Identity & Access Management:
  Active Directory, LDAP, SSO/SAML, MFA, Azure Entra
• Networking: TCP/IP, firewalls, DMZs, DNS, DHCP, load balancers, OSI model
• Automation & Scripting:
  Power Shell, Python, SQL, REST APIs, JSON
• Cloud & Virtualization:
  Azure, AWS, virtualized server environments
• Troubleshooting Tools:
  Wireshark, Event Viewer, system and network diagnostics
• High availability, failover clustering

• Strong knowledge with Globalscape MFT platform (Forta)
• HITRUST / HIPAA
• Certification is a plus.

• Bachelor of Science in Computer Science or equivalent work experience
• Ability to perform under stress.
• Collaborative / Team player
• Initiative and Reliability
• Written and verbal communication skills
• Strong attention to detail