Senior GTM Ops Associate

About Gloss Genius

Gloss Genius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill.

Businesses on Gloss Genius process billions in annual payment volume, and see 65% more revenue using Gloss Genius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

Gloss Genius's GTM engine is scaling fast, and the ops infrastructure underneath it needs to keep pace. This role sits at the center of that. You will be the operational bridge between what Marketing builds and what Revenue can measure, trust, and act on. You own the infrastructure that makes campaigns trackable, ABM programs accountable, and every lead handoff from Marketing to Sales traceable from first touch to closed deal.

The role sits at the intersection of Demand Gen, Sales, and Rev Ops and carries real leverage over pipeline quality and marketing efficiency at a critical moment in our growth.

You will report to the Director of Revenue Operations. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.

• Own ABM operations end-to-end, including target account list management, intent data feeds from 6sense, Bombora, and G2, account scoring in Hub Spot, and audience syncs to Linked In, Meta, and Google
• Build and govern the demand gen data layer, including UTM framework, campaign attribution configuration in Hub Spot, form and landing page routing, and demand gen reporting for Rev Ops (MQL volume by source, CAC by channel, and pipeline influenced)
• Build AI-powered workflows that auto-classify inbound leads, flag attribution anomalies before they hit reporting, and draft audience sync QA summaries
• Own the Marketing to Sales boundary in Hub Spot, including MQL handoff logic, lifecycle stage transitions, AE assignment rules, lead scoring thresholds, and the operational SLA between Marketing and Sales
• Set up and maintain eventing in Segment for downstream paid platforms including Meta, Google, and Tik Tok, ensuring conversion signals are accurate, complete, and documented, and serving as the first line of diagnosis when event passthrough breaks
• Manage web tags on the Marketing Site via Google Tag Manager, owning the tag infrastructure, auditing regularly, and coordinating with Engineering on deployments
• Ensure Sales and Lifecycle Marketing teams have the data they need by using Segment to feed the right event and user data into Hub Spot and Iterable respectively
• Align with GTM Engineering on attribution model validation and ABM signal pipelines, owning the Hub Spot and reporting layer while Engineering owns the warehouse and sync infrastructure

• 3+ years in marketing operations, demand gen operations, or a revenue operations role at a high-growth technology company
• You’ve built AI-powered workflows that changed how a GTM ops or marketing ops function operates, automating repeatable work and redirecting time toward higher-judgment tasks
• Moves quickly with strong QA instincts, testing before shipping, documenting as you go, and auditing regularly without needing someone else to prompt it
• Hands‑on Hub Spot experience at an operational level, including workflows, lifecycle stages, lead scoring, form management, and reporting — you configure it, not just use it
• Experience with Segment or a comparable CDP, including configuring sources, setting up destinations, and diagnosing passthrough issues
• Hands‑on Google Tag Manager experience, including deploying and auditing tags on a marketing site and coordinating with Engineering on deployments
• Strong command of campaign attribution, including UTM governance, multi‑touch attribution models, and end‑to‑end tracking validation from first touch to closed deal
• Experience managing audience syncs to…