IT​/Tech Associate, HelpDesk​/Support

iSoftStone, Inc. is seeking a Business Support Associate to join our technology team in New York as a customer‑focused individual. This early‑career position requires a hybrid schedule in New York City, NY and a permanent authorization to work in the United States. Visa sponsorship is not available for this role.

As a Business Support Associate, you’ll follow a structured training program while gaining valuable hands‑on experience supporting both clients and internal teams. You’ll handle real‑world projects, providing technical assistance, troubleshooting, and customer service, while progressively building your skills in a collaborative environment.

• Currently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field.
• Two+ years of practical experience (including internships) in customer service, helpdesk, or technical support roles.
• Responding to service requests, troubleshooting issues, and providing technical assistance.
• Strong problem‑solving and communication skills, with a focus on delivering excellent customer service.
• Ability to understand and translate customer needs into actionable tasks and effective solutions.
• Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods.
• Comfortable working in fast‑paced, high‑pressure environments.
• Eagerness to learn, accept feedback, and continuously improve.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint).

• Prior experience in supply chain operations or support roles is preferred but not required.
• Familiarity with web tools and browser developer tools (F12) is preferred but not required.
• Exposure to front‑end web development technologies (HTML5, CSS3, JavaScript) is preferred but not required.
• Experience with IT service management or helpdesk software (like Service Now, Jira Service Management, or Zendesk) is preferred but not required.
• Background supporting supply chain systems, logistics, or order management tools is preferred but not required.

Primary location pay range: $20 per hour to start.

Temp hourly employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.

In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.