Managed Services, Epic Certified Manager

Overview

Specialty/

Competency:

Managed Services

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

You embrace technology and innovation to enhance your delivery and encourage others to do the same.

As part of the Epic Managed Services team, you will oversee large-scale support and optimization engagements for healthcare providers. As a Manager, you will serve as a strategic partner, leveraging your operational knowledge and Epic knowledge to deliver quality outcomes while fostering accountability and driving performance across teams. This position allows you to strengthen long-term client relationships and identify opportunities for service expansion in a dynamic healthcare environment.

• Manage large-scale support and optimization projects for healthcare providers
• Serve as a strategic partner, leveraging operational knowledge
• Lead cross-functional teams to deliver quality outcomes
• Strengthen client relationships and identify service expansion opportunities
• Maintain accountability and performance across delivery teams
• Oversee enhancements and upgrades for Epic applications
• Utilize Epic knowledge to drive operational improvements
• Collaborate with healthcare executives to meet their needs

• Bachelor's Degree
• At least 7 years of experience
• Epic certification

• Master's Degree in Public Health, Health Administration preferred
• Proven experience managing large-scale managed services engagements
• Demonstrated success leading enterprise Epic support programs
• Excelling in client relationship management and executive presence
• Managing distributed or global delivery teams effectively
• Developing service dashboards and operational performance metrics
• Understanding healthcare operations and regulatory compliance
• Driving optimization initiatives for system performance and effectiveness
• Continuously evolving Epic and healthcare regulatory knowledge

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

To view our benefits at a glance, please visit: pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B…