Customer Engineer, AI Solutions

Position

Customer Engineer, AI Solutions

This highly technical, customer‑focused role sits at the intersection of Sales, Customer Success, Product, and Engineering. You will help healthcare practices evaluate, implement, adopt, and expand Nitra's AI software platform.

• Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof‑of‑concepts, technical evaluations, and implementation planning.
• Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency.
• Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go‑live support.
• Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long‑term value from Nitra's AI software.
• Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience.
• Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time‑to‑value.
• Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges.
• Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality.
• Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption.

• 5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high‑growth technology companies.
• Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships.
• Experience leading SaaS or enterprise software implementations from technical discovery through production launch.
• Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders.
• Experience supporting high‑velocity SMB and/or mid‑market customer environments.
• Experience working cross‑functionally with Product, Engineering, Product Marketing, Sales, and Customer Success.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience.
• Excellent communication, presentation, and executive‑facing consulting skills.
• High energy, strong executive presence, and the ability to influence without direct authority.
• Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments.
• Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred.
• Experience working in VC‑backed Series B‑D technology companies is strongly preferred.

• Equity – Every employee is an owner; when the company wins, you win.
• Competitive Salary – Reflects experience and contributions.
• Health Care – Comprehensive health, vision, and dental insurance options.
• Retirement Benefits – Generous employer 401(k) match.
• Hybrid Work Policy – Four days in office, Wednesdays remote.