Sr Operations Systems Analyst

Job Summary

The Sr Operations Systems Analyst enables, optimizes, and sustains business systems, tools, workflows, and reporting solutions that support operational performance and organizational objectives. This operations‑based role leverages expertise in business processes, system administration, and operational enablement when acting as a liaison between business stakeholders and technical teams to translate operational needs into functional and technical solutions. The incumbent is also responsible for maintaining existing applications, troubleshooting system issues, supporting enhancements, and driving continuous improvement initiatives across operational platforms and processes.

• Elicit, document, and analyze business and functional requirements for operational workflows, system enhancements, and process improvements.
• Configure, maintain, and support operational systems, applications, and workflow tools.
• Translate business requirements into technical specifications and functional system configurations.
• Partner with operational stakeholders to identify automation opportunities and streamline manual processes.
• Troubleshoot system issues, perform root‑cause analysis, and implement sustainable solutions.
• Support testing activities including test scenario creation, user acceptance testing, and validation of system enhancements.
• Create and maintain process documentation, system documentation, training materials, and standard operating procedures.
• Monitor application performance and recommend enhancements to improve usability, scalability, and operational effectiveness.
• Support data management, reporting, and dashboard development to provide operational insights and metrics.
• Manage ongoing operational support requests and prioritize enhancements within established timelines.
• Ensure solutions align with organizational governance, security, and compliance standards.
• Act as a subject matter expert for operational systems and business process workflows.
• Perform additional duties as assigned.

• High school diploma or GED from an accredited institution.
• Experience administering, supporting, or optimizing business applications, operational systems, collaboration platforms, or workflow management solutions.
• Hands‑on experience configuring and supporting Microsoft SharePoint Online environments.
• Experience configuring or supporting Microsoft Power Platform solutions including Power Apps and Power Automate.
• Experience developing reports, dashboards, data analyses, or performance metrics to support operational decision‑making.
• Experience gathering and documenting business and technical requirements.
• Bachelor’s degree in Business, Information Systems, Operations, or related field, or equivalent work experience.
• Experience supporting operational systems within healthcare, managed care, insurance, customer service, contact center, clinical operations, or related environments.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis.

HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers or calling .

In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying.