IT Support Assistant

IT Support Assistant Hourly GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://(Use the "Apply for this Job" box below)./

IT Support Assistant

Non-exempt

Reporting to the Manager of Test Scheduling and Administration. The IT Support Assistant Hourly will perform the following duties:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document, and resolve problems
• Performing simple repairs to computing and related equipment.
• Set up Testing sessions for all exams administered at the Test Center, retrieve data, and maintain the score database
• Set up computerized test sessions, access score reports, profiles, and troubleshoot exam issues, all affiliated with the test vendor.
• Communicate with all test vendors and IT departments.
• Maintain and update an Admissions Office database as needed.
• Maintain and update the CUNYFirst test score screen.
• Follow up on all data transmissions with quality control checks.
• Update the various testing software as needed.
• Disburse test data as needed by students, faculty, and staff.
• Must be available to work on weekends and evenings.

New Hire: $24.48/hour

Incumbent: $27.68/hour

* This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.