Global Service Delivery Manager

Please note that this is a fully onsite role based in Manhattan, NY; only candidates local to the NYC metro area will be considered, and relocation is not offered for this position.

• Act as Single Point of Contact (SPOC) for client(s)
• Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
• Provide leadership, direction and coach/mentor team
• Implement, monitor and adhere to Best Practices
• Implement process improvements
• Manage Scope of Work and Change of Scopes
• Assist with new launches or new business with client(s)
• Assist with invoicing

• Bachelor"s degree or four year equivalent preferred
• Minimum of 2‑3 years experience working in IT or BPO management role or some combination of 2‑3 years in IT or BPO operations
• In‑depth understanding of IT or BPO industry dynamics
• Critical thinking and problem solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• ITIL Foundations experience a plus (for ITO Service Delivery)
• Attendance and schedule adherence are requirements of this position
• Some travel will be required
• May require additional project‑specific training