IT Support Assistant Job New York New York USA,IT/Tech

Position: IT Support Assistant Hourly
Location: New York

IT Support Assistant Hourly

IT Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

General Duties

Work tasks include:

Operating, transporting, adjusting, and installing/configuring computing and related equipment
Communicating with technology users and staff to understand, identify, document and resolve problems
Performing simple repairs to computing and related equipment

Additional Responsibilities

Reporting to the Manager of Test Scheduling and Administration
Set up testing sessions for all exams administered at the Test Center, retrieve data, and maintain the score database
Set up computerized test sessions, access score reports, profiles, and troubleshoot exam issues affiliated with the test vendor
Communicate with all test vendors and IT departments
Maintain and update an Admissions Office database as needed
Maintain and update the CUNYFirst test score screen
Follow up on all data transmissions with quality control checks
Update the various testing software as needed
Disburse test data as needed by students, faculty, and staff

Must be available to work on weekends and evenings.

Minimum Qualifications

High School Diploma, G.E.D., or equivalent

Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

Demonstrated English Language proficiency

A Motor Vehicle Driver's license, valid in New York State, may be required for some positions

Compensation

New Hire: $24.48 per hour

Incumbent: $27.68 per hour

This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

Location

Bronx Community College

Job Type

Part-Time

Equal Employment Opportunity

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Contract Title

IT Support Assistant

FLSA

Non-exempt

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