Senior UX Designer

Location: New York

Job Title:
Senior UX Designer
Contract - NYC Hybrid
Position Summary

Were looking for a Senior UX Designer to lead the design of user-centered digital experiences in an enterprise environment. This role focuses on UX strategy, research, and interaction design, translating business objectives and user needs into intuitive, accessible, and scalable experiences.

The ideal candidate excels at discovery, problem framing, and experience design, and can effectively bridge business goals, user insights, and product direction while collaborating across product, design, and engineering teams.

Key Responsibilities

UX Strategy & Discovery

• Lead discovery efforts to define user needs, business goals, and experience opportunities
• Apply Design Thinking methodologies to solve complex problems using human-centered approaches
• Partner with stakeholders to define and refine business requirements, experience objectives, and success metrics (OKRs, North Star Metrics)
• Translate insights into clear experience strategies and design recommendations

User Research & Insights

• Conduct and support UX research:
  • User interviews
  • Stakeholder interviews
  • Usability testing
  • Heuristic evaluations
  • A/B testing
• Analyze qualitative and quantitative data to generate actionable insights
• Advocate for user-centered decision-making across product teams

Experience Design & Modeling

• Create:
  • User journeys and experience maps
  • Personas and archetypes
  • User flows and task flows
• Apply Information Architecture principles to structure complex experiences
• Define end-to-end user experiences across digital platforms

Interaction Design & Prototyping

• Design intuitive interaction patterns, task flows, and usability-driven experiences
• Create:
  • Wireframes (low fidelity)
  • Interactive prototypes
• Iterate designs based on user feedback, research insights, and usability testing

Collaboration & Delivery

• Work closely with:
  • UI Designers
  • Product Owners
  • Developers
  • Business stakeholders
• Provide clear design artifacts, documentation, and specifications for implementation
• Support design reviews and validation sessions to ensure experience quality

Accessibility & Usability

• Ensure experiences meet WCAG accessibility standards and inclusive design principles
• Advocate for usability best practices across all touchpoints

Leadership & Continuous Improvement

• Mentor junior designers and promote UX best practices
• Influence product direction through data-driven insights and storytelling
• Stay current with emerging UX trends, research methods, and tools

Required Qualifications

• Bachelors degree in Graphic Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.
• 7+ years of experience in UX design, product design, or digital design
• Strong portfolio demonstrating:
  • UX strategy
  • Interaction design
  • Complex problem-solving
• Deep understanding of:
  • User-centered design methodologies
  • Information architecture
  • Interaction design principles
• Experience conducting and synthesizing UX research
• Experience designing enterprise applications and complex workflows
• Expertise with design tools such as Figma, Adobe XD, or Sketch
• Strong communication and stakeholder engagement skills

Preferred Qualifications

• Experience working in Agile or Scrum environments
• Familiarity with analytics and behavioral insights tools
• Experience in enterprise or regulated industries (e.g., utilities, energy)
• Experience aligning UX strategies to business KPIs and product metrics

Key Skills

• Human-centered problem solving
• Systems thinking
• Research and insight generation
• Interaction and experience design
• Storytelling and communication
• Stakeholder collaboration
• Strategic thinking
• Usability and accessibility focus

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