Senior Consultant, Technology Transformation and Program Leadership

Senior Consultant, Technology Transformation and Program Leadership

New York

Are you ready to make an impact?

West Monroe is currently seeking a Senior Consultant to join our Operations Excellence practice within our Enterprise Strategy & Execution (ES&E) discipline.

This role requires expertise supporting clients through large technology transformation initiatives, including transformation office stand‑up/execution, program/project management of key work streams, value management, and vendor management activities.

ES&E consultants deliver comprehensive solutions that transform operations through transformation management, strategic sourcing, and optimization of people, process, and technology. Candidates should also have experience in developing and/or enhancing supporting methodologies and tools, and integrating these with other consulting solutions (e.g., technology and vertical practices).

What you’ll do:

• Serve in a program/project management role for large-scale enterprise technology transformations; structure and manage your own work and the work of others within a workstream; support workstream planning and execution by collaborating with team members and client functional and technical leads.
• Support stand‑up and execution of Transformation Offices that integrate program governance, technology delivery, change management, enterprise architecture, and benefits tracking.
• Serve on client delivery teams as a program/project manager; structure and manage your own work and the work of others within a workstream according to project workplan and Statement of Work (SOW); support workstream planning and execution by collaborating with team members and client functional and technical leads.
• Partner with third‑party system integrators, develop integrating plans, and hold delivery partners accountable for scope, quality, timeline, and outcomes.
• Structure and lead deliverables via thorough and effective data gathering, generate sound hypotheses, and deliver high‑quality analyses.
• Build practice area capabilities, identify and scope practice development initiatives, lead onboarding activities, and lead training delivered to the practice.
• Actively participate in proposal development by synthesizing client asks and issues while mapping West Monroe methodologies and reviewing client materials to determine appropriate scope as well as potential areas out‑of‑scope.
• Contribute to thought leadership development aligned to specific engagement (blogs, articles, white papers).
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data‑driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
• Assist team members in integrating effectively into the team, providing instruction, assistance, and coaching on methodologies and work approach.
• Model and mentor more junior‑level consultants day‑to‑day in personifying West Monroe values with clients, on project teams, and within individual relationships.
• May serve as a Career Advisor to an intern or more junior‑level consultant.
• Support recruiting, interviewing, and selecting campus and experienced new hire consultants.

What you’ll bring:

• Bachelor’s degree or equivalent experience required.
• 4+ years of experience in various aspects of program/portfolio management, transformation office (TO), and major technology systems implementation with at least one of the following:
• Full lifecycle major system implementation (e.g., ERP, CRM, HCM) with project/program management or lead business analyst role
• Part of a Transformation office overseeing a large portfolio of initiatives & value realization
• Part of a technology workstream for a merger or carve‑out in a moderate-to-high complexity transaction.
• Clear understanding and experience in SDLC and associated program and portfolio management methodologies (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Experience leveraging program and portfolio management tools such as MS Project, Planview,…