AVP, Production Support Engineer; Front Office

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long‑term investor, we work at the point of impact for Singapore’s financial future and the communities we invest in worldwide.

We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new and emerging technologies.

The Investment Technology group builds and enhances technology that supports the firm’s end‑to‑end investment lifecycle. It brings together capabilities across analytics, deal workflow, trading, execution, and operations to enable consistent, efficient, and data‑driven investment processes. Through modern, scalable, and secure platforms, the group empowers investment teams with integrated tools that drive insight, automation, and operational excellence across all asset classes.

You will sit at the heart of GIC’s Front Office, keeping the mission‑critical trading and investment platforms, our portfolio managers, traders, and analysts depend on running flawlessly. As a hands‑on Production Support Engineer (SRE), you will be empowered to operate at the top of your game—providing strategic partnership and innovative, technology‑driven solutions that advance GIC’s vision of being a tech‑driven, global, long‑term investment firm.

This role is for a go‑getter who thrives under pressure, takes ownership, and turns high‑stakes incidents into opportunities to strengthen resilience.

• Provide hands‑on L1 and L2 support in a follow‑the‑sun model for Front Office applications and platforms spanning Portfolio Management, Order and Execution Management (OMS/EMS), Trading Lifecycle, Investment Workflows, and Research and Analytics.
• Production monitoring: own the health, stability, and performance of the production environment using modern observability tools and dashboards; proactively detect and pre‑empt issues before they impact trading.
• Incident management: respond to, triage, and drive production incidents to resolution with minimal business impact, documenting incidents and conducting thorough root‑cause analysis and follow‑up.
• Coordination & communication: act as the central point of coordination during incidents—clearly communicating status, impact, and next steps to Front Office stakeholders, technology teams, and senior management across regions and time zones.
• Change management: review and execute system upgrades and deployments, ensuring minimal risk and disruption to production services.
• User support: partner closely with Front Office end‑users and stakeholders, responding to queries and resolving issues with urgency and a service‑first mindset.
• Vendor engagement: collaborate with solution providers and vendor support teams to troubleshoot, mitigate, and resolve issues related to third‑party products.
• Issue investigation: investigate production issues end‑to‑end and engage relevant teams (e.g., infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System resiliency: drive system failover, disaster recovery, and resiliency processes to safeguard business continuity.
• Automation & AI‑driven improvement: identify opportunities to apply automation, AI frameworks, and agentic AI tooling to reduce toil, accelerate diagnostics, and continuously improve the efficiency and reliability of application support.
• Documentation: maintain comprehensive run books, incident resolutions, and system configuration documentation.

• Bachelor’s degree in computer science, information technology, or equivalent practical experience.
• 8+ years of hands‑on experience in production/application support, Site…