Dev​/Ops Engineer, Fixed Income e-Trading

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

This is a hands‑on role responsible for production management and business‑facing technical support for HSBC’s in‑house Fixed Income eTrading platforms, within the eRisk Operations function. The role will support primarily New York trading day, working closely with Trading, Sales, Quant teams, and Middle Office/Operations to maintain platform stability, performance, and availability.

Weekend and holiday support may be required on a rota basis.

• Own production support outcomes for Rates and Credit eTrading during the New York day, including incident leadership, prioritisation, and stakeholder communications.
• Monitor and improve platform health (availability, latency, throughput), proactively identifying risks and driving remediation plans.
• Develop automated monitoring tools to help early issue detection and post‑incident follow‑up.
• Support electronic execution workflows across venues and protocols (RFQ, streaming, algo trading), including connectivity, session management, and venue‑specific behaviours.
• Lead troubleshooting across pricing/quoting services, market data, order management, trade capture, and downstream integrations; coordinate cross‑team resolution where required.
• Partner with Quants and engineering teams on pricing/curve‑related/algo issues, releases, and production fixes; ensure appropriate testing and production readiness.
• Manage change and release activities, ensuring controlled deployments, rollback readiness, and effective handovers across regions.
• Drive problem management: root cause analysis, post‑incident reviews, and delivery of permanent fixes, automation, and monitoring improvements.
• Partner with Middle Office/Operations to resolve trade lifecycle exceptions (allocations, confirmations, settlement breaks) where technology is a contributing factor.
• Maintain and improve runbooks, operational procedures, monitoring and alerting; reduce manual intervention and improve resilience.
• Provide coaching and guidance to junior team members and contribute to a strong operational culture across the global support model.

• Bachelor’s or Master’s degree, ideally in a quantitative discipline (Computer Science, Maths, Physics, Finance or similar).
• Proven experience in production support / SRE / Dev Ops for electronic trading or other low‑latency, high‑availability platforms.
• Understanding of Fixed Income products and eTrading workflows across Rates and Credit, including RFQ, streaming/pricing, and algorithmic execution.
• Strong troubleshooting across distributed systems:
  Linux/UNIX, networking (TCP/IP), messaging, databases, and performance bottlenecks.
• Hands‑on scripting/programming for diagnostics and automation (e.g., Python, Shell; plus at least one of Java/C++).
• Experience with monitoring/observability tooling (e.g., ITRS Geneos) and a focus on operational automation.
• Strong communication skills with the ability to engage confidently with front‑office business users, traders, sales, quants, as well as other internal technical teams or vendors, and produce clear written updates for different audiences.
• Understanding of production management disciplines (incident/problem/change; ITIL concepts).
• Proven ownership mindset, able to work under pressure and independently, while collaborating effectively across global teams.
• Front‑office application support experience within a tier‑1 investment bank or hedge fund.
• Working knowledge of FIX protocol.
• Experience with kdb+/q and/or SQL for investigation and analysis.
• Familiarity with low‑latency messaging (e.g., MQ, 29
  
  West, SBE, PICO REDLINE).
• Experience with observability/data platforms such as Grafana/InfluxDB, Elastic, MongoDB.
• Understand capacity management, co‑location (COLO) environments, and Production/DR operating models.
• Experience managing third‑party suppliers.

• Competitive pay and benefits package including a robust Wellness Hub.
• Welcoming and inclusive work environment.
• Volunteerism policy, generous matching gift program, and comprehensive sustainability and climate change initiatives.
• Employee Resource Groups providing development and networking opportunities.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.