AI Agent Engineer Implementations & Partner Success

Staff AI Agent Engineer – Moveworks | Implementations & Partner Success

Consulting New York, New York, United States Full-time

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We re building an AI-native culture where technology and talent are unstoppable together. And we re just getting started.

Join us to put AI to work for people.

About the Role

Asa AI Agent Engineer (AIAE), specializing in strategic implementations and partnership initiatives at Moveworks, you’ll be responsible for ensuring a successful technical delivery of the Moveworks platform for new customers and initiatives, working alongside Implementation Managers and the broader Partner ecosystem to understand customer requirements, perform discovery, and drive all technical aspects around our post-sales engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.

Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product s evolution by ensuring that learnings are folded back into our core platform.

This is not a back-office engineering role. You will be in front of customers regularly and are expected to travel up to 25% of the time.

Core Responsibilities & Impact

• Customer Technical Relationships:Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform:
  Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
• Custom Solution Design
  :
  
  Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration & Implementation
  :
  
  Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including Service Now, Workday, Okta, Jira, and others.
• Strategic Advisory
  :
  
  Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
• Product Feedback Loop
  Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
• Reusability & Knowledge Sharing
  :
  
  Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

About You

You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you re equally energized by solving a complex integration problem and presenting a solution narrative to a customer s executive team.

• Customer-First Mindset
  :
  
  You have strong communication and relationship skills, and you re compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences.
• Technical Mastery
  :
  
  You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
• Curiosity & Adaptability
  :
  
  You are a rapid learner with high technical aptitude — equally curious about what s happening under the hood and why a business process works the way it does.
• Product Judgment
  :
  
  You have strong product taste and are obsessed with delivering exceptional…