Desktop Support Engineer

What You’ll Get

• Supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME’s diverse products, asset classes, and cross‑functional teams.
• A competitive salary and comprehensive benefits package.

• Hardware Support:
  Provide Level I support for hardware issues, including repairs and replacements for peripherals and accessories.
• Onboarding & Moves:
  Set up and image computers for new hires and coordinate workstation relocations during department moves.
• Technical Escalation:
  Assist the help desk by visiting deskside to resolve technical problems that cannot be fixed remotely.
• Inventory Management:
  Maintain accurate records in the hardware asset tracking system and keep procedural documentation up to date.
• Hardware Projects:
  Assist with hardware refreshes and other physical technology upgrades.

• Previous experience troubleshooting and supporting both Windows and Mac operating systems.
• Strong problem‑solving skills and ability to address hardware failures and connectivity issues in a timely manner.
• Reliability and consistency in meeting deadlines and service level agreements (SLAs) for staff requests.
• Learning mindset and willingness to learn new technical processes and inventory tools.
• Full‑time onsite presence at our New York office; five‑day onsite commitment each week.

Pay range: $33.55–$55.96 per hour. Additional annual target bonus opportunities and equity program participation. Comprehensive benefits include health coverage, 401(k) and pension plan, education reimbursement, paid time off, and mental health benefit.

At CME Group, we embrace our employees' unique experiences and skills and consider all potential employees without regard to any protected characteristic. CME Group is an equal‑opportunity employer.

For U.S. employment, CME Group is required to validate employment eligibility via the I‑9 process and E‑Verify program.