Technology Services Lead – Global Markets Equities Production Services

Bank of America is guided by a common purpose to help make financial lives better through every connection. We drive Responsible Growth by delivering for our clients, teammates, communities and shareholders each day.

Seeking an experienced production services specialist to join our Equities Derivatives & Swaps production services team, providing front‑line technical support to end‑user requests and issues. The role manages application platform monitoring and support, performs root‑cause analysis, leads incident & problem management, onboards applications, and communicates with stakeholders for front‑office trading applications as part of a global production services team.

• Provide technical and operational support for Equities Derivatives & Swaps production traders, ensuring stability, performance, and compliance with enterprise standards
• Act as primary point of contact for user queries, triage issues, and resolve or elevate high‑priority incidents
• Collaborate with Traders, Middle Office, Sales and technology teams to prioritize and deliver enhancements aligned with business objectives
• Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements
• Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement
• Utilize SRE principles and solutions to drive stability & resiliency improvements
• Manage and prioritize multiple tasks and assignments for the team, track tickets in the system of record, and meet enterprise SLAs
• Serve as escalation point for team members and partner teams, share leadership contact for triage of high‑priority incidents
• Participate in resource interviews, onboarding, access reviews, and compliance activities
• Create on‑call rotation schedule and ensure support for off hours, weekends, and release windows

• Linux, SQL, Python, Java, messaging platforms
• Monitoring tools:
  Dynatrace, Splunk, ITRS Geneos
• ITIL (Remedy/Service Now), Jira
• Autosys, Ansible, Grafana, grid computing, SRE practices
• Tibco, MQ, service level objectives (SLOs), service level indicators (SLIs), cloud, IBM Open Shift

• 5+ years of hands‑on experience in application support/development, ensuring stability for critical trading platforms in a global, team‑oriented environment
• Experience with distributed application platforms:
  Windows, UNIX, Linux, SQL
• Ability to lead triage and resolve production outage situations under tight deadlines, including root‑cause analysis and problem resolution follow‑ups
• Experience with monitoring tools such as ITRS Geneos, Splunk, Dynatrace
• Knowledge of equities asset class and related trade processing flows
• Programming skills:
  Python, Unix/scripting, Java
• Excellent verbal and written communication skills
• Knowledge of ITIL & SDLC principles and execution
• Experience coordinating with offshore/onshore support, business, vendor, and infrastructure partners

• Hands‑on experience providing direct support to front‑office trading desks
• Results‑oriented; able to collaborate with senior management and business partners to find solutions

1st shift (United States of America). 40 hours per week.

Annual salary range: $92,100 – $160,100, based on experience, education, and skill set. Eligible for a discretionary annual incentive plan. Additional benefits include health insurance, paid time off, and resources to support employee wellness and community impact.