Instructional Designer EPIC

Location: Yonkers, New York

Pay Range: $80,521.60-$

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States.

Our workforce is among the most diverse in the US:
Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of being a data driven organization and tech‑enabled care delivery to create better experiences for patients, providers, and operations teams. We are seeking an Instructional Designer for our Epic team.

The Epic Instructional Designer is responsible for the design, development, delivery, and continuous improvement of Epic electronic medical record (EMR) training programs that support clinical, operational, and administrative workflows across the organization.

This role partners closely with Epic application teams, clinical and operational subject matter experts (SMEs), and organizational leaders to translate Epic system build, workflows, and upgrades into engaging, effective, and measurable learning solutions. The Epic Instructional Designer functions as both a learning strategist and Epic application training expert, ensuring end users are prepared to use Epic accurately, efficiently, and in alignment with patient care, safety, regulatory, and operational goals.

• Conduct comprehensive training needs analyses for Epic implementations, upgrades, optimizations, and workflow changes.
• Define measurable learning objectives aligned with clinical, operational, regulatory, and organizational requirements.
• Design and maintain role‑based curricula for clinical, revenue cycle, administrative, and ancillary staff.
• Apply adult learning theory and instructional design methodologies to develop effective learning experiences.
• Develop instructor‑led, virtual, blended, and e‑learning courses.
• Create realistic case scenarios, simulations, and hands‑on practice exercises using Epic training environments.
• Maintain and update all training materials to reflect system and workflow changes.

• Achieve and maintain proficiency and/or certification in assigned Epic application(s).
• Develop a detailed understanding of organizational workflows and system configuration.
• Partner with Epic analysts and application teams to understand build decisions and downstream impacts.
• Translate complex technical functionality into clear, learner‑centered training content.
• Participate in Epic upgrade planning, go‑lives, optimizations, and stabilization efforts.

• Build, test, and maintain Epic training environments.
• Create and manage all training materials, including job aids, manuals, quick references, simulations, and videos.
• Develop interactive e‑learning modules using approved authoring tools (e.g., Articulate, Captivate, Camtasia).
• Apply accessibility, usability, and visual design best practices.
• Leverage emerging technologies, rapid development tools, and AI‑enabled solutions to improve efficiency and learner engagement.

• Deliver instructor‑led and virtual Epic training as required.
• Train, coach, and credential additional classroom or peer trainers as needed.
• Provide go‑live remote and at‑the‑elbow support (when needed) during implementations and upgrades.
• Deliver ongoing post‑live and optimization training to support sustained proficiency.

• Serve as a training liaison between Epic teams and operational, clinical, and administrative stakeholders.
• Facilitate curriculum reviews and incorporate feedback from SMEs and leaders.
• Align training strategies with change management and adoption goals.
• Provide outstanding internal client service while supporting the…