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Founding AI Support Engineer — Enterprise Platform
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-14
Listing for:
Block MB
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
SRE/Site Reliability
Job Description & How to Apply Below
Block MB is building a top-tier support function for its AI platform, hiring founding Support Engineers to own the onboarding, triage, and resolution workflow for enterprise customers. You’ll work with customers across Slack, Teams, and custom tooling to diagnose control-plane issues and plan scalable support processes.
You’ll contribute to playbooks, runbooks, and self-serve flows while collaborating with Platform/SRE/Identity engineers.
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