AI-Driven CX Operations Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-14
Listing for:
3M HEALTHCARE
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
AI Business & Operations, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Hover is seeking a Customer Experience leader to scale AI-powered support and knowledge systems. You will own the automation roadmap, design HITL workflows, and collaborate with CX, Engineering, and Biz Ops to hit key KPIs while guiding a hybrid US team across our SF and NYC offices.
The role emphasizes hands-on QA, data‑driven decision making, and cross‑functional leadership to deliver scalable AI solutions in a customer‑facing environment.
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