Founding Solutions Engineer

Founding Solutions Engineer

New York, NY (In-Office)
· Full-Time

Firefly is building the defining physical AI company of the next decade, starting with safety.

We believe safety is the most important problem facing America today. Every school, hospital, hotel, workplace, and public venue relies on a patchwork of disconnected systems to understand and protect the people inside them. Most were built decades ago, rarely work together, and leave organizations operating without a real-time understanding of what's happening across their spaces.

Firefly is replacing that stack with a single AI-native platform that helps organizations understand their environment, coordinate action, and respond when every second counts. We combine intelligent software with beautifully designed hardware to bring consumer-grade experiences to one of the world's largest and most important industries.

In less than two years, Firefly has grown from an idea to protecting everything from boutique hotels to 30,000-student school systems, raising more than $27 million from leading investors along the way. Our team includes leaders from Apple and Verkada who care deeply about craft, speed, and building technology that matters in the real world.

Safety is where the need is most urgent, but the opportunity is much larger. Every physical space generates signals. Every organization needs to understand what is happening, determine what matters, and coordinate the right response. We believe the next generation of AI will move beyond screens and into the real world, becoming the system of intelligence that helps organizations operate and protect the spaces they are responsible for.

Firefly is hiring a founding Solutions Engineer to own how our product gets into the real world - and to make deployment one of our sharpest competitive advantages.

How fast and how well we bring value to a customer is core to the Firefly product, and you'll own the system that delivers it - from the first technical conversation in a deal through hardware in the field, network integration, software configuration, and the customer running it confidently on their own.

This is a founding, cross-functional seat spanning hardware and software, pre-sales and post-sale. You'll be the technical voice in deals, the person on-site on install day, the one in a customer's network with their IT and Info Sec teams. You'll enable partners and installers to deploy on our behalf, build the playbooks the next hires inherit, and feed what you learn in the field straight back into the product.

• 3+ years minimum experience in solutions engineering, technical deployment, or a comparable hands‑on technical customer role
• Strong networking fundamentals - VLANs, firewall rules, DNS/DHCP, and the ability to troubleshoot with packet captures and trace routes when needed
• Been the technical voice in active sales cycles, walking IT, security, and facilities teams through architecture at the protocol, network, and hardware level
• Scoped and run hardware rollouts - site surveys, installer coordination, device commissioning, and field troubleshooting (RF/wireless experience a plus)
• Configured software for customers - tenants, roles, workflows, escalation and contact trees - and trained end users to run it without you
• Led integrations with third‑party systems (cameras, access control, HRIS, SSO) and can figure out a new API fast
• Comfortable defending your architecture to CISOs and IT directors, and bridging customer feedback back to product

The same things matter to us in every person we hire, regardless of role. We look for people who hold a prevailing standard of exceptional quality and know that reaching it takes relentless iteration and a real appetite for digging in deep and sweating the details. The same rigor is what our customers demand: they carry responsibility for people's lives, and meeting that bar takes care, follow‑through, and no shortcuts.

Ultimately, we want people who are here to win as a team. What we're building is hard and it matters, and it takes tenacity, low ego, and the kind of person who brings thoughtfulness, optimism,…