Program Manager II, SSD Ops Integration
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-15
Listing for:
Amazon
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
Data Analyst, IT Project Manager, Change Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
Job : | Services LLC
Key Responsibilities- Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations.
- Own and maintain program-level trackers for operational performance, cost glide paths, and recovery timelines across pilot and expansion sites.
- Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines.
- Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation.
- Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams.
- Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness.
- Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings.
- 3+ years of program or project management experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL.
- Experience using data and metrics to determine and drive improvements.
- Experience working cross-functionally with tech and non-tech teams.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership.
- Experience in stakeholder management with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
The base salary range for this position is USD 66,800.00 to USD annually for the Nashville, TN location. Alternate salary ranges apply for other locations.
Learn more about our benefits at (Use the "Apply for this Job" box below)..
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