ServiceNow Technical Consultant

Location: Armonk

RESPONSIBILITIES:
Kforce has a client in Armonk, NY that is seeking a Service Now Technical Consultant that will design solutions leveraging best practices and domain expertise to deliver desired outcomes. They define business value and ensure consistent product implementation. By translating requirements into technical specifications and user stories, they align technical needs with business objectives and support change management through adoption strategies and training materials.

They stay updated on Service Now advancements through training and certifications, sharing insights with teams and customers.

Key Responsibilities:

* Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value

* Develop expertise in 1-2 Service Now offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership

* Guide customers through technical documentation and discussions, driving innovation for consistent delivery

* Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise

* Participate in workshops with customers to assess current processes and establish future-state processes

* Design and deliver Service Now solutions with a technical architecture designed for long-term success and following Service Now technical standards and leading practices

* Provide oversight and unit testing of code developed by partner or customer employees

* Advise customers on how to take advantage of the Service Now Platform capabilities to improve their business processes

* Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

* Provide feedback to product development to improve the product based on experiences gained with customers

REQUIREMENTS:

* Service Now certifications in aligned workflow

* 8+ years of experience as part of a professional services organization; or equivalent education/experience

* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving;
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

* Ability to travel up to 50%

* Creative with comfort running projects independently

* Success driving complex issues through analysis and resolution

* Experience working collaboratively

* Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions

* Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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