Desktop Design Engineer

Location: New York

Job Description

OPEN TO CITY EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeof

Tech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Desktop Design Engineer is a key team member within the Enterprise Desktop Services Unit assigned to provide desktop services, platform and engineering level of support for OTI and client-supported agencies.

Responsibilities will include:
- Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines;
- Interact with application software and operating systems ensure they perform to agency specified standards;
- Provide design engineering services on medium, high and complex issues for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365;
- Provide tier three escalation support when needed;
- Follow and create process and procedures for installing and testing computer systems and peripherals within established standards and guidelines.
- Provide documentation, knowledge transfer, and training as assigned;
- Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based on availability of hardware/software, and/or budgetary considerations;
- Maintain Client Management System (SCCM) for all supported domains such as DOITT, CSC, and FJC;
- Manage and troubleshoot multiple physical Microsoft Windows Desktops;
- Provide Windows Desktop administration for physical Windows hosts at various locations;
- Perform proactive monitoring to identify potential issues and/or problems and provide resolution;
- Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts;
- Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual);
- Provide support to resolve complex technical operational problems;
- Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations;
- Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed;
- Diagnose and document problem resolution, provide Root Cause Analysis, if needed;
- Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components;
- Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware;
- Application Lifecycle;

HOURS/SHIFT
Day - Due to the technical duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
OPEN TO CITY EMPLOYEES ONLY

Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply.

Please go to (Use the "Apply for this Job" box below). and search for Job # 784749

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTM…