Junior Technology Support Analyst

Location: New York

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About UsSkadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.

Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity We are seeking a Junior Technology Support Analyst to join our Firm. This position will be based in our New York office (onsite). The shift for this role will be Monday – Friday, 8:00 am – 4:00 pm. The Junior Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.

They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Please note that the Firm will not sponsor applicants for work visas for this position.

Responsibilities Provides a consistent and high level of customer service.

Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices.

Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.

Provides application support for both local installations and Citrix based applications.

Provides support, troubleshooting and repair for laptops and desktops.

Provides mobile device support, set up configuration, support and end user training.

Assists with the Firm's audio visual set up requirements.

Assists with hardware set ups in offices and conference rooms.

Helps to maintain Firm's policies and procedures in relation to computer technology.

Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.

Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.

Establishes and maintains effective working relationships with clients, attorneys and business services professionals.

Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.

Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

Manages Firm resources responsibly.

Complies with and understands Firm operation, policies and procedures.

Performs other related duties as assigned.

Qualifications Ability to administer Firm policies and procedures with regard to ordering and configuring hardware

Thorough working knowledge of computer, printer and scanner hardware

Ability to exert moderate to high physical effort

Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

Demonstrates effective interpersonal and communication skills, both verbally and in writing

Demonstrates close attention to detail

Ability to handle multiple projects and shifting priorities

Ability to handle sensitive matters and maintain confidentiality

Ability to organize and prioritize work Ability to work well in a demanding and fast-paced environment

Ability to work well independently as well as effectively within a team Flexibility to travel

Flexibility to adjust hours and work the hours necessary to meet…