IT Asset Management Lead – Washington, DC and NYC

IT Asset Management Lead – Washington, DC and NYC

Job Title: IT Asset Management Lead

Job Summary: The IT Asset Management Lead will support IT Asset Management (ITAM) processes within Service Now to track the lifecycle of hardware and software assets. The ITAM lead will also support Knowledge Management to improve operational efficiency and consistency. Provide end‑to‑end lifecycle management for IT assets, starting with DFC established intake process, including Government‑owned and leased hardware, software, cloud assets, and associated entitlements.

• Provide full Hardware Asset Management (HAM) services to maintain accurate visibility, accountability, and lifecycle control of all physical IT assets.
• Ensure assets are properly tracked from acquisition through disposal, support audit readiness, and enable operational decision‑making.
• Manage software licenses, subscriptions, and entitlements to ensure compliance with vendor agreements and federal requirements.
• Support asset intake, deployment, transfer, and retirement processes.
• Maintain asset records aligned with procurement and inventory data.
• Coordinate with Asset Management task areas for reconciliation and audits.
• Support software license tracking and compliance reporting.
• Create and maintain knowledge articles for common incidents and requests.
• Ensure knowledge content is reviewed and approved prior to publication.
• Promote knowledge reuse to reduce incident resolution times.
• Retire outdated or inaccurate knowledge content.

Clearance:

• Public Trust Background Investigation
• Deployed across Washington, DC, NYC, and approved globally remote locations