Advanced IT Portfolio​/Project Manager

9:00 am - 5:30 pm (7.5 hours/day) or as required

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

This role works closely with operations, technical leads, cyber team, developers, designers, and testers to shape the product's features and roadmap. It conducts market and customer research, gathers business and technical requirements, and monitors product performance, directly contributing to delivering a customer‑centric product that drives business growth. For product‑related projects, this role may serve as a right‑hand to a product manager and act as a liaison for the relationship between the product department and other business agencies.

For high‑impact and complex IT products and/or services, this role orchestrates the overall planning process, leading the definition of business justification, requirements, minimum viable product, and proposed delivery sequence for new functionality. This role is responsible for leading business cases for large projects and determining KPIs. This role also defines and manages IT product and service implementation roadmaps with full traceability, value realization reporting, and views for all stakeholders, governing the flow of transition activities to deliver value early and often, within available resources and dependencies.

• Orchestrate overall planning process for initial development and phased lifecycle transitions for high‑impact/complex IT products and/or services.
• Determine KPIs and deliver measurable impact every month.
• Lead the development of business cases for large projects, including tangible costs, benefits, and performance measures. Demonstrate ability to lead by influence among cross‑functional teams in a matrix organization.
• Understand customer and business unit needs and identify market opportunities to help define the platform’s vision and strategy.
• Produce metrics that reflect the capacity and constraints of resources, funding, and the ability to change to help inform the demands from both customers and the department.
• Create and lead high‑level business cases for presentation and review. Understand the business impact of different solutions and assess and communicate risks and benefits.
• Facilitate the prioritization and scoping of requirements.
• For IT projects of high impact/complexity, lead project development from conception through implementation using an agreed project framework, methodology, and tools.
• Serve as project leader for large‑sized IT products/projects.
• Serve as a right‑hand to a product manager for product‑related projects.
• Support product manager with developing a comprehensive understanding of the company‑wide strategic goals with a focus on how technology can improve the company’s strategic position.
• Interact regularly with key business unit users and demonstrate IT value to the business community to promote and advance the business goals of the MTA and ensure users make full use of system capabilities.
• Analyze business operations to identify process improvement opportunities and model current and desired scenarios for stakeholder review, consideration, and approval.
• Monitor development of service/product descriptions and maintenance of service/product catalogs.
• Lead execution of resourcing activities in collaboration with delivery team managers.
• Analyze market trends and customer behavior to drive feature development and product improvements.
• Co‑create development of customer journey maps and product innovation roadmaps with Product Managers.
• Collaborate closely with product…