Media Delivery Operations Specialist Job New York New York USA,IT/Tech

Location: New York

Media Delivery Operations Specialist

Media Delivery Operations Specialist at Disney Entertainment & ESPN Product & Technology in San Francisco, CA / Santa Monica, CA / New York, NY. The role supports the audio and video encoding supply chain for Disney+, Hulu, and ESPN+ and provides operational and procedural support for partner products, ensuring proper functionality across all platforms.

Job Summary

The Media Delivery team is responsible for the entire audio and video encoding supply chain from content acquisition to delivery, ensuring high‑quality live and on‑demand streaming. As a Media Delivery Operator, you will monitor and troubleshoot the VOD ingestion pipeline, coordinate with external partners, manage content deadlines, and provide technical expertise for content issues.

Responsibilities

Serve as a subject matter and technical expert for supply chain operations
Review audio/visual content against strict deadlines
Coordinate with external partners to fix content to ensure deadlines are met
Research and normalize metadata
Create tracking tickets for assets that need remediation and follow them to completion
Provide technical expertise for content issues with A/V, XML, and timed text
Monitor the health of the encoding pipeline and provide technical and operational support
Identify and triage internal incidents, escalating them appropriately
Update documentation and train team members on procedures
Provide ongoing status of the overall health of the ingest pipeline to senior staff
Support ingest pipeline and supply chain technical issues
Troubleshoot and debug content issues and escalation as appropriate
Handle special projects at the request of a manager

Basic Qualifications

Minimum of 3 years of related work experience
Bachelor’s degree
Background in video or film preferred
Strong knowledge of video codecs and encoding
Familiarity with video streaming, specifically HLS
Understanding of closed captions and subtitles
Understanding of XML and/or JSON structure
Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
Previous experience supporting a VOD workflow or Digital Asset Management system
Strong organizational skills; must be able to track large scale projects
Strong multi‑tasking abilities and attention to detail
Strong communication skills
Ability to work independently with minimal guidance

Preferred Qualifications

Experience in Quality Control department
Knowledge of Aspera or other advanced delivery systems
Spanish language proficiency

Compensation

San Francisco, CA: $73,100 to $98,000 per year. Base pay considers internal equity and geographic region. Bonus and/or long‑term incentive units may be included, as well as a full range of medical, financial and other benefits.

Equal Opportunity Employer

Disney Entertainment & Sports LLC is an equal opportunity employer. We welcome all applicants regardless of race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability. Disability accommodations are available upon request.

Disability Accommodation For Employment Applications

Contact Candid for reasonable accommodation requests related to accessibility of the online application system.

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