IT Field Service Engineer; Level II MSP

T Field Service Engineer (Level II MSP Experience Required)

Location:

New York Metro Area

Work Type:
Field-Based (Travel Required)

• Deliver on-site and remote IT support for clients across the NJ/NY Metro area.
• Implement and troubleshoot advanced technologies in networking, virtualization, and cloud environments.
• Configure systems and network architecture for new and existing clients.
• Install and support multi-vendor hardware:
  Servers, SAN, LAN, WAN, VPN.
• Monitor Disaster Recovery and Business Continuity solutions.
• Provide exceptional client service and document all work clearly and professionally.
• Collaborate on AI-driven projects that enhance automation and efficiency.

• 5+ years of IT support experience (MSP background required).
• Strong technical skills in Active Directory, Group Policy, Microsoft Azure, Intune (Android/iOS), VMWare/Hyper‑V, LAN/WAN, WiFi, Firewalls, Windows Server OS (install, troubleshoot, maintain), Mac OS (must‑have).
• Bonus:
  Basic Linux knowledge and any AI/automation experience.
• Excellent communication and documentation skills.
• Valid driver’s license and reliable vehicle for travel in NY Metro.
• Industry certifications are a big plus.

• Competitive benefits package.
• 401(k) with company match.
• Travel reimbursement.
• Paid holidays and PTO.
• Opportunity to work with AI technologies such as Microsoft Copilot and Azure AI.