Director, Systems Engineer

Location: Hybrid in New York (10036) – Mon–Thurs in-office (Friday remote)

Job

Reports To:

VP, Head of Systems Engineering

Job Summary:

The ideal candidate will be part of the Infrastructure team responsible for the design, implementation, maintenance, and performance of all global systems, ensuring availability, security, and consistency for their environment. This position is "hands‑on" generalist — requiring solid technical skills, as well as excellent interpersonal and communication skills. The role will be both operations and highly engineering focused, working with different technology teams to deliver core business initiatives.

Major Responsibilities/

Activities:

• Maintain operational excellence by keeping environment secure and up to date.
• Responsible for project tasks throughout the life cycle of application implementation following best practices and architectural guidelines.
• Provide support to back‑office applications such as trading platforms, fund accounting systems, financial accounting systems.
• Responsible for end‑to‑end Windows Server management, including patch management, security update implementation, and performance monitoring and tuning across development, test, and production environments.
• Configure, install, maintain, and provide support for critical software and hardware components of our VMware virtualization environment.
• Responsible for updating and maintaining all documentation requested by management and will be tasked with improving such documentation as required.
• Provide troubleshooting and assist help desk support group in resolving escalated issues.
• Monitor and provide statistical reports on the health and operational status of all infrastructure systems, monitor system capacity utilization.
• Aid in capacity planning and performance monitoring to ensure that infrastructure systems are meeting the needs of the business.
• Assist with various day‑to‑day management of server environment.
• Requires a minimum of 10+ years of experience working within an IT infrastructure group, preferably with financial experience in a trading environment.
• Ability to work under pressure, managing multiple tasks with accuracy and to meet demanding deadlines, possessing strong ethics and the ability to maintain confidentiality.
• Advanced experience in Citrix technologies — Delivery Controller, PVS, Store Front, Netscaler/VPX configuration deployments.
• Experience with Citrix Cloud is a big plus.
• Extensive experience in the Azure and AWS public clouds with IaaS and PaaS workloads, including management of VNets/VPCs, private networking, storage accounts, containers, function apps, and managed databases.
• Strong experience managing a Cisco UCS compute environment as well as PURE storage array or similar.
• Working knowledge of SCCM or similar platform used to keep systems up to date and package deployments.
• Extensive experience planning, designing, deploying, and maintaining Windows Servers, including Microsoft applications such as SQL, Exchange, and Active Directory.
• Expertise in Active Directory — troubleshooting, setting up replication and new domains, creating and consolidating GPOs, ACLs.
• Well‑rounded knowledge of Office 365, Azure AD, and related Microsoft services.
• Experience with managing and maintaining MS security services such as Defender ATP and Intune a big plus.
• Experience with vulnerability scan platforms and remediation, such as Rapid
  7.
• Understanding of infrastructure security and authentication processes: SAML, Kerberos, RADIUS & MFA.
• Experience with privileged access management and privileged identity management.
• Day‑to‑day management of monitoring platforms and tailoring advanced alerting & reports.
• Experience in Power Shell scripting and working with code repositories and CI/CD pipelines.
• Root cause analysis and troubleshooting experience is required.
• Familiar with building and maintaining task scheduling platforms.
• Must be willing to work weekends and evenings and be on call as required; the responsibilities are for a 7x24 IT operation dispersed amongst the team.
• Must maintain a sincere, polite, and respectful customer service attitude when working with the business.
• Ability to support multiple globally dispersed locations.
• Excellent communication, organization, and interpersonal skills.
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives.
• Can abide by the firm’s hybrid work arrangement policy in the New York City office (4 days in-office/1 day remote).

Nice to Have:

• Experience with general database administration of SQL Server.
• Experience with cloud cybersecurity best practices, Entra , Azure Policies, Azure Site Recovery, Azure Backup Center, and other Azure services.
• Some experience with Infrastructure as Code (IaC) and Cloud Adoption Framework/Well‑Architected Framework best practices.