Sr. Customer Solutions Manager, FSI Capital Markets

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success.

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite.
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
• Assist in developing long‑term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.

• Direct experience implementing cloud services, preferably on AWS.
• Knowledge of AWS Services and Solutions.
• Experience at a start‑up or Digital Native company.
• Product lifecycle or product management experience.
• Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Travel up to 30% of the time.

• Experience implementing cloud services including migrations and modernization projects or similar.
• 2+ years of professional work experience, or experience with AWS services or other cloud offerings.
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations.
• Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

USA, MA, Boston – $ – $ USD annually.