Principal Customer Solutions Manager; CSM), US Healthcare & Life Sciences; HCLS; AWS

Principal Customer Solutions Manager (CSM), US Healthcare & Life Sciences (HCLS)

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will guide AWS customers through their multi-year journey to the cloud. In this highly visible role you will ensure all AWS teams work effectively and efficiently to deliver outcomes for the customer.

You will partner with customers, leveraging experience with large‑scale cloud transformations and shepherding them through the stages of AWS adoption. Your responsibilities include guiding customers through operational, educational, and governance aspects of a successful cloud journey.

You will interface with customer and AWS leadership, driving collaboration between core account groups—Sales, Support, Solutions Architecture, and Professional Services—product/engineering teams, and customer teams to plan and support major workload migrations.

Key duties include translating strategic initiatives in the account plan into executable actions, managing cadence by leading reporting and tracking, and executing education plans, roadmaps, executive briefings, go‑live events, and transitions that are critical to cloud journey success.

You are encouraged to think big, invent, and take ownership of customer challenges. You will apply new ideas, tools, and mechanisms to help solve customer pain points.

Success requires a strong technical background, attention to detail, excellent problem‑solving skills, and exemplary communication—both at the executive and project team level. You will be a peer leader who gains stakeholder buy‑in, negotiates, and leads teams. Your cloud experience and operational excellence will influence decisions, provide insight, and drive secure, robust solutions.

You will evangelize AWS services, influencing customers to adopt them in ways that deliver measurable business outcomes and maintain a great customer experience.

• Identify and accelerate customers’ value realization throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best‑practice guidance.
• Own end‑to‑end transformation strategy, connecting technical execution to measurable business outcomes.
• Design and drive strategic initiatives—including large‑scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows.
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments.
• Establish and mature operating models and governance structures to drive scale and long‑term success.
• Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners.
• Earn trust from technical practitioners to C‑suite executives; serve as the customer’s cloud journey coach and voice of the customer within AWS.
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions.
• Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain‑specific use cases.
• Help customers achieve organizational cloud readiness and AI fluency through skills development and experience‑based accelerators.
• Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio.

No two days look alike. In any given week you might lead an Executive Briefing with a pharma CTO, unblock a multi‑petabyte migration with Solutions Architects, advocate for a customer feature request in an internal product review, build a GenAI prototype using Bedrock and Strands, prepare a business outcome report, or coach a customer team through organizational cloud readiness.

AWS values diverse experiences and encourages candidates whose career paths may not follow a traditional trajectory to apply.

• 10+ years of senior customer‑facing role experience.
• 15+ years of leading complex, large‑scale IT, technical, or engineering programs.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.
• Experience in a senior customer‑facing role and leading large‑scale programs.
• Experience working…