Trainer and Coach, WWFE Global Trainer Centre of Excellence; AWS

Trainer and Coach, WWFE Global Trainer Centre of Excellence

Job :  | Amazon Web Services, Inc.

We are seeking experienced, talented, and dedicated individuals with strong presentation and coaching skills to train and coach our customer‑facing field teams and front‑line managers. The role involves delivering virtual and in‑person learning experiences, facilitating advanced programs in strategic account planning, objection handling, and value proposition articulation, and contributing to the development and iteration of training programs.

• Deliver global enablement and training programs to support the development of field teams and front‑line managers.
• Conduct employee training using a variety of instructional techniques, including classroom learning, virtual learning, and one‑on‑one coaching.
• Create engaging learner experiences through diverse training strategies.
• Work with internal stakeholders to ensure accurate, effective delivery of training content.
• Provide content and class feedback to course developers to improve curriculum quality.
• Build confidence within field teams to engage decision‑makers in technical and non‑technical roles.
• Lead the delivery of programs that incorporate AWS strategy, mission, and technology with sales and business development methodologies.
• Focus on accelerating the ability of the global field organization to articulate AWS value propositions.
• Help field teams translate AWS solutions into business outcomes for customers.
• Collaborate with the training team to ensure consistency in program delivery across regions and formats.
• Stay updated on AWS services and value propositions to effectively communicate them in training sessions.
• Implement post‑program activities to reinforce learning and encourage application of skills.
• Gather and analyze feedback from participants to continuously improve program effectiveness.
• Travel up to 50% of the time to deliver in‑person training sessions.
• Contribute to the innovation of training programs, including AI‑enhanced, immersive, self‑paced, and microlearning modules.
• Facilitate and nurture communities of practice to encourage ongoing learning and knowledge sharing.

• Bachelor’s degree in a relevant field or equivalent work experience.
• Experience managing multiple projects, prioritizing, and time‑management.
• Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences.
• Excellent verbal and written communication skills.

• 5+ years of customer‑facing experience.
• Experience communicating across technical and non‑technical audiences, including executive level stakeholders.
• Experience managing or coaching sales teams or front‑line managers.
• In‑depth understanding of sales methodologies and customer engagement techniques.
• Strong familiarity with artificial intelligence, cloud computing concepts, and their business applications.
• Experience with innovative learning technologies, curriculum development, or instructional design.
• Proficiency in multiple languages (Spanish and/or Portuguese) and experience working across diverse cultural contexts.

Amazon offers a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, supplemental life plans), employee assistance programs, mental health support, Medical Advice Line, Flexible Spending Accounts, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

Salary range:  –  USD annually (USA, NY, New York).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.