Senior Customer Solutions Manager, Global Financial Services; AWS

Senior Customer Solutions Manager, Global Financial Services

AWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with a leading global Tier‑1 bank. As a CSM, you will help customers realize sustained business value by accelerating their cloud transformation journey and driving innovation through advanced technologies including Generative AI, data analytics, and modern cloud‑native architectures.

Are you passionate about shaping the future of the financial services industry by translating customer objectives into actions that realize long‑term value through innovation? Do you have the business and technical savvy to earn trust with C‑level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi‑layered hierarchical organizations with complex stakeholder landscapes and decision‑making processes?

At AWS we value critical thinking, self‑motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem‑solving abilities, and are an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions.

• Cloud Adoption & Transformation:
  Work backwards from the customer's cloud business case to define the cloud migration/digital transformation strategy, guiding people, process, and operating model changes for customer success.
• AI/ML & GenAI Enablement:
  Help the customer identify and prioritize high‑impact GenAI and AI/ML use cases, guide exploration of Amazon Bedrock, large language models, RAG architectures, and modern data services to solve complex banking challenges. Drive transformation of customers' software development lifecycle (SDLC) with AI, and enable end‑to‑end workflows with Agentic AI and end‑user AI productivity tools.
• People & Operating Model Change:
  Drive customers' people and operating model change for effective adoption of AWS. Establish education strategy to upskill technical and non‑technical roles.
• Migration & Modernization:
  Accelerate migrations and broader adoption of AWS at scale, partnering with customers to install and mature Cloud Business Office capabilities.
• Governance & Executive Engagement:
  Work with customers to establish Cloud Leadership team and broader governance structures. Earn trust across all levels of the organization.
• Value Realization:
  Establish and manage an outcome‑driven adoption plan, report on customer maturity and adoption progress, define success criteria, and track measurable business outcomes.
• Thought Leadership:
  Share success mechanisms, mentor junior CSMs, and influence industry trends in cloud adoption for financial services.

You will be the primary cloud transformation advisor for a leading Tier‑1 global bank's U.S. operations. Your day involves engaging at all levels of the organization with key decision makers up to C‑suite and VP‑level to align their cloud strategy with business outcomes, running executive steering committees, unblocking migration work streams, and identifying high‑impact GenAI use cases. You'll collaborate closely with Solutions Architects, Account Managers, Professional Services, and AWS product teams to orchestrate the right resources at the right time.

No two days are the same — you might be presenting a cloud business case to a CTO in the morning, facilitating an AI workshop in the afternoon, and reviewing migration metrics with your delivery team by end of day.

The Global Financial Services (GFS) team at AWS works with the world's largest banks, insurers, capital markets firms, and payment providers to drive cloud adoption  Customer Solutions Managers serve as trusted advisors to C‑suite executives and technology leaders, helping them navigate complex regulatory environments while accelerating innovation. We operate across all major financial hubs globally and pride ourselves on deep domain expertise combined with technical excellence.

• 7+ years of leading large‑scale, technical or engineering programs with a…