Project Manager, Technical Support, Cloud Computing: Infrastructure & Operations

Job Description

As a SaaS Specialist at Intelligent Analytics Suite, you will play a crucial role in delivering exceptional SaaS solutions to our clients. You will be responsible for managing the implementation, configuration, and support of our SaaS applications, ensuring seamless integration and optimal performance for our clients' data analytics needs. This role requires a strong understanding of SaaS technologies, excellent problem‑solving skills, and a passion for delivering top‑notch customer service.

• Implementation and Configuration:
  Collaborate with clients to understand their requirements and configure our SaaS applications to meet their specific needs. Ensure smooth implementation and integration of our software solutions into their existing systems.
• Technical Support:
  Provide technical support to clients, addressing any issues, troubleshooting problems, and resolving technical inquiries related to our SaaS applications. Offer guidance and assistance throughout the customer journey, ensuring their satisfaction and success.
• System Maintenance and Upgrades:
  Perform regular system maintenance tasks, including software updates, bug fixes, and security patches. Proactively monitor system performance and identify areas for improvement or optimization.
• Training and Documentation:
  Conduct training sessions and create comprehensive documentation to educate clients on the features and functionality of our SaaS applications. Ensure clients have the knowledge and resources to effectively utilize the software.
• Continuous Improvement:
  Stay up-to-date with industry trends and advancements in SaaS technologies. Identify opportunities for enhancing our SaaS offerings, providing feedback to the development team for product improvement.
• Collaboration and Communication:
  Work closely with cross‑functional teams, including developers, product managers, and sales professionals, to ensure successful implementation and customer satisfaction. Collaborate with the team to identify opportunities for process improvement and enhance the overall customer experience.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in implementing and supporting SaaS applications.
• Strong technical knowledge of SaaS technologies, including cloud computing, APIs, and data integration.
• Proficiency in programming languages such as Python, Java, or Ruby is preferred.
• Excellent problem‑solving and analytical skills.
• Exceptional communication and interpersonal skills to effectively interact with clients and internal teams.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong attention to detail and a commitment to delivering high‑quality results.

• Health, dental, and vision plans, tuition assistance for employees and their families, paid time off, flexible spending accounts.
• 2:1 retirement plan contributions, child care centers, and up to $50,000 housing subsidy.
• International Coach Federation (ICF) certified.
• CEAP Certified Employee Assistance Professional desired, but not required.

Location:

New York

Employment Type:

Part Time

Working Hours:

9:00 AM – 6:00 PM