Senior Project Leader

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self‑sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long‑term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue‑producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) II, to function as Senior Project Leader, who will:

• Perform complex system, application, database design, development, and maintenance tasks for the large and complex print mailing system.
• Monitor and execute scheduled jobs to ensure their successful completion and participate in problem investigation and resolution. Interface with ITS Production Control and Computer Operations staff to resolve technical problems with production systems and/or applications.
• Design, create, modify, and maintain form design and mapping.
• Perform technical analysis of user functionality and requirements and participate in the analysis and design for complex automation projects. Participate in feasibility studies and cost‑benefit analyses and recommend technical alternatives.
• Provide technical assistance to staff concerning the appropriate use of mailing forms and mentor technical staff to facilitate the development of their skills in this environment.
• Create accurate, clear, and comprehensive technical documentation in accordance with agency standards and work with designated staff to ensure its successful turnover to production. Update all documentation to reflect changes and enhancements and ensure these are put into production in a timely fashion. Maintain other logs and documentation as required.
• Assist in the planning and scheduling of activities relating to the development, implementation, and maintenance of complex systems, applications, and databases.
• Communicate in a clear and timely manner, including problems likely to jeopardize project schedules, system response time, data accuracy, or system availability.

Hours/Shift: Monday‑Friday 9:00am‑5:00pm

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty‑four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full‑time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project;

or (2) A four‑year high school diploma or its educational equivalent and six (6) years of full‑time satisfactory software experience as described in 1 above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience.

A master’s degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all…