Institutional Credit Risk Management - Application Support Technology Lead Analyst

Institutional Credit Risk Management - Application Support Technology Lead Analyst Job Overview

Join Citi's Data Solutions Production Management team and play a meaningful role in keeping business-critical applications running at their best for clients across the globe. As an Applications Support Tech Lead Analyst, you will deliver technical and operational support across Citi's application environment, acting as a key connector between end users, internal technology teams, and vendors to resolve issues and drive continuous improvement.

This is a high-impact individual contributor opportunity within a team committed to technical excellence, where your contributions directly influence the stability, efficiency, and effectiveness of systems that matter.

• Coordinate with multiple technology teams to ensure seamless integration of application functions, identifying system gaps and delivering targeted enhancements that meet business goals.
• Analyze existing application logic to diagnose complex issues, define root causes, and implement scalable, sustainable solutions that reduce operational risk.
• Formulate and document systems scope and objectives for high-impact application enhancements, translating complex business processes and industry standards into clear technical requirements.
• Collaborate closely with Product Owners, Business Analysts, and Systems Analysts to determine system impacts, capture support requirements, and align technical delivery to business expectations.
• Identify application vulnerabilities, security risks, and operational exposures, clearly communicate potential impacts, and present structured risk mitigation options to stakeholders.
• Serve as a technical advisor to junior analysts, guiding their development, allocating tasks effectively, and sharing expertise to raise team capability.
• Evaluate the implications of technology decisions within the current environment, ensuring proposed solutions are practical, compliant, and aligned with Citi's risk and control standards.
• Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.
• Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.

• 6 to 10 years of experience in application support, systems analysis, or a related technology function, with a demonstrated ability to operate independently on complex deliverables.
• Practical problem-solving ability combined with strategic thinking skills, enabling you to move from issue identification through to resolution with clarity and confidence.
• Established relationship-building skills, with a track record of guiding peers, influencing stakeholders, and coordinating across cross-functional technology teams.
• Experience leading or contributing to requirements gathering for multiple large-scale development projects simultaneously, with the ability to manage competing priorities effectively.
• Proficiency with standard technical tools and systems relevant to application support and systems integration environments.
• Strong verbal and written communication skills, with the ability to translate technical concepts into clear, actionable information for both technical and non-technical audiences.
• A service-oriented mindset with the ability to perform at pace in a dynamic, global environment where priorities and demands can shift rapidly.
• Flexibility to work shifts between 7:00 AM to 8:30 PM, with availability to support weekend rotations as required by the business.

• Bachelor's degree or university-level qualification, or equivalent professional experience in a relevant field.
• Experience contributing to process improvement initiatives or the standardization of support practices and procedures.
• Familiarity with how application support functions integrate within a broader technology or operations organization.
• Familiarity with data-driven environments, business intelligence platforms, or production management practices within financial services.
• Prior experience coaching or mentoring junior team…