Lead CX & Self‑Service
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-19
Listing for:
Fi
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Information & Knowledge Management, AI Business & Operations
Job Description & How to Apply Below
Location: New York
Fi is seeking a Content Specialist to own the Knowledge Base for internal agents and member-facing platforms. You will craft clear, scannable content and collaborate with Product, Engineering, Legal, and Ops to keep docs aligned with a fast-moving product.
You will maintain agent enablement guides, in-product support content, and published templates, while driving content quality metrics and 24‑hour updates for high-impact changes.
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