Systems and Security Engineer

Join Laundry Lux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

What we are looking for: This role is responsible for maintaining, securing, documenting, and improving Laundry Lux’s core IT infrastructure. This role supports network infrastructure, wireless connectivity, firewall administration, endpoint security, Microsoft 365 administration, email security, servers, backups, and business‑critical technology platforms.

The position serves as a primary technical escalation point for complex infrastructure and security issues, supports business operations through timely incident response, and works with IT leadership to implement technology improvements. The role is expected to take ownership of assigned systems and projects, maintain clear documentation, and coordinate with vendors where formal support or service‑level commitments are required.

Summarize the role

Before we continue to dive into the requirements for the role let’s talk about Why you should join Laundry Lux?

We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

We foster a culture that encourages and promotes professional growth and development, with continuous learning.

We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role:

• Maintain and support the company’s LAN, WAN, wireless, firewall, VPN, internet circuits, switches, network closets, and related infrastructure equipment.
• Monitor network availability, utilization, latency, throughput, and overall performance; identify and resolve infrastructure issues before they materially impact the business.
• Support wireless access points, warehouse Wi‑Fi, RF‑related troubleshooting, PoE switching, cabling, VLAN assignments, and wireless coverage improvements.
• Assist with the selection, installation, configuration, testing, and ongoing support of network hardware, infrastructure devices, and related systems.
• Maintain day‑to‑day server and infrastructure operations, including hardware checks, backup coordination, patching support, and vendor escalation where required.
• Support conferencing and AV‑related infrastructure, including Avocor displays, meeting room connectivity, Teams room readiness, and related network dependencies.

• Administer and support firewall, endpoint security, email security, web filtering, and related security tools used across the organization.
• Support Sophos firewall and endpoint security administration, including policy review, alert response, VPN support, firewall rule coordination, and redundancy planning.
• Support Barracuda email security policies to improve spam filtering, phishing protection, email delivery, quarantine handling, domain authentication, and safe sender/block list management.
• Monitor and investigate security alerts across network infrastructure, endpoint protection, Microsoft 365, and email security platforms.
• Assist with incident response by investigating suspicious activity, documenting findings, coordinating remediation, and escalating risks to IT leadership.
• Maintain confidentiality and protect company systems, data, and access credentials in accordance with IT and security standards.

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, One Drive,…