Pr ProServe Account Executive , Healthcare and Life Sciences

Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking a dynamic Pro Serve Account Executive (PAE) to join our team at Amazon Web Services (AWS). You will engage new and existing customers in the Financial Services sector on transformative projects involving IT strategy, distributed architecture, and hybrid cloud operations. You will work closely with Pro Serve Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth.

As Pro Serve’s customer-facing relationship owner, you’ll focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, creating proposals, and securing customer signoff of SOWs. Following project launch, you will stay connected with the customer to ensure we deliver the agreed customer business outcomes (CBO) as outlined in the SOW.

Your experience in selling services within the technology/consulting sector will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies, and managing CRM systems, coupled with strong analytical, problem-solving, and project management abilities. PAEs’ performance will be measured against key metrics including, but not limited to, revenue, billable bookings, and customer satisfaction (CSAT).

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, offering a collection of services to help customers achieve specific outcomes related to enterprise cloud adoption. We also provide focused guidance through global specialty practices, covering a variety of solutions, technologies, and industries.

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

• Lead business outcomes - articulate accelerated customer outcomes through cloud transformation.

• Execute long-term strategic customer transformation roadmaps.

• Develop a unified account plan and pursuit plan that aligns with the AWS account team (direct sales).

• Establish executive relationships across business and technology groups, with executive sponsorship of programs.

• Establish an internal network at AWS with internal organizations critical to success:
  Account Team (#One Team), Partner team, Finance, Legal.

• Act as strategic advisor with knowledge of the cross-section of the customer’s business and the cloud ecosystem.

• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structures aligned to defined customer outcomes and AWS Pro Serve business objectives.

• Support scale through shared learnings and mechanisms across the Pro Serve team.

• Identify, onboard, and govern relationships with Epic-certified SI partners.

• Define prime/subcontracting mechanisms, scope handoffs, and separation of duties.

• Drive internal enablement—training, delivery templates, SOW templates, first-call decks.

• Build and maintain direct strategic relationships with Epic Hosting organization.

• Align with Epic PMO on process needs, opportunity flow, and Cloud Sizing Guides (CSG).

• Represent Pro Serve at industry events (HIMSS, Epic UGM, customer executive sessions).

As an experienced services sales professional, you will be responsible for:

• Leading business development efforts by…