Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences

Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking an experienced Senior Delivery Practice Manager (DPM) to join our AWS Strategic Industries, Healthcare & Life Sciences (HCLS) Delivery team at Amazon Web Services (AWS). In this role, you will manage a team of Pro Serve HCLS Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or Management Consulting in HCLS background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a Sr. HCLS DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions in HCLS. You’ll routinely engage with Director, C-level executives, and governing boards, while being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership;

provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. You will focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Your experience leading teams within the technology sector will enable you to optimize team performance through tailored people development plans, ensuring your teams align to customer needs and have the skills to address customer outcomes. You will translate technical concepts into business value for customers and discuss technical topics with teams. You will cultivate strong customer, Amazon Global Sales (AGS), and Pro Serve relationships to enable exceptional business performance.

DPM success is measured by consistently delivering customer engagements, supporting sales through scoping technical requirements, delivering engagements on time and within budget, and exceeding customer expectations. You will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives and provide focused guidance through our global specialty practices, covering a variety of solutions, technologies, and industries.

As an experienced Professional Services Delivery Manager, you will be responsible for:

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets

A day in the life

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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