More jobs:
Architect, Technical Writer
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-21
Listing for:
Fi Money
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Writer
Job Description & How to Apply Below
Location: New York
Fi Money is seeking a Content Specialist to own and maintain the Knowledge Base powering our internal agents and member-facing self-service. You will translate complex policies into clear, scannable content and work closely with Product, Engineering, Legal, and Ops to keep support content in lockstep with a fast-moving product.
You’ll be the CX team's go-to for accurate documentation. The role emphasizes clear communication, content quality, and scalable documentation that reduces support
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